The police said that Chopra would sell the phones either on another online marketplace OLX or in the national capital's infamous Gaffar Market. In shocking revelation about their trick, the police officer said that the accused had used 141 numbers and 48 different customer accounts and a refund in full was sought against all orders.
Amazon India lodged a complaint in June this year alleging that an order for a total of 166 mobile phones had been placed this year by the accused, who would use gift cards to pay for the same.
Amazon's return policy didn't check the authenticity of the claim (which is a huge error), and used to simply refund the whole amount as a gift voucher to Shivam.
Shivam managed to carry out the pre-meditated theft by procuring nearly 150 SIM cards under fake identities from a local telecom store owner and created more than 50 email IDs using those numbers.
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The accused would ask the delivery person to meet him at any shop or any other place in the locality and take the delivery. Later, he would call up to complain that the box was empty and get a refund.
Once the modus operandi and name became clear, the company registered a case with Shalimar Bagh police station in north-west Delhi. The cops had to trace mobile numbers used to make calls, question locals and take the help of Amazon delivery boys to identify Chopra.
After Amazon initiated an internal enquiry, police started a manhunt for this scamster, and was able to arrest him yesterday, and slapped various sections of Indian Penal Code. When Amazon realized it was being deceived, it approached Delhi Police.
During interrogation, Shivam revealed that for placing the orders, he purchased around 150 per-activated SIM cards from Sachin, who runs a store in the neighborhood, deputy commissioner of police (Northwest) Milind Dumbere said. Sensing that his plan could be executing easily, Chopra then began ordering expensive mobile phones from the online portal - placing orders from handsets manufactured by companies like Apple, Samsung and OnePlus - and then cooking up some excuse to demand a refund.