The timing is unfortunate for much of the northeast, with an imminent cold snap. If the iPhone X is subjected to sudden temperature drops - say, a transition from a warm house and into cold streets - this causes display to become unresponsive.
Apple has reportedly provided a new device to one of the users who complained about the problem, but failed to provide an explanation for it. "It's very noticeable. Is anyone else having this problem?" asked darus214. Last week, some users found that the iPhone X's screen freezes in cold temperatures. The MacRumors forum discussion mentioned earlier shows at least two dozen users (at the time of writing) are experiencing problems with their iPhone X speaker. Yet another user encountered the same problem at -14°C.
As typical with any new release there's going to issues (just take a look at the Google Pixel 2 XL) and the iPhone X is no exception.
Apple's problems with the X may not end there. The company says it is working on a software fix to prevent the screens from locking up.
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"We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again", Apple said in a statement to USA TODAY Friday. It's unclear at the moment whether or not this can be fixed with a firmware update, or if Apple will have to make some hardware changes on the iPhone X to prevent this happening with future devices.
This isn't the only controversy Apple has faced with the Samsung supplied iPhone X OLED display. The issue was noted a little while after the iPhone X was purchased and not right out of the box.
Unfortunately, this user isn't alone and another example of the issue can be seen below.