Southwest told Business Insider in a statement that after the child approached the emotional support dog while boarding the flight, the dog's teeth "scraped" the child's forehead. The incident was reportedly first documented by another passenger, Todd Rice, on Twitter, though the tweet is no longer available. She was examined by emergency medical workers and police interviewed both the pet owner and the girl's family before the flight was cleared to take off. The girl received medical treatment and police interviewed all parties involved before the flight could take off.
Southwest spokeswoman said there are no immediate plans to change its policy on emotional support animals but said the airline is continuing to study the issue.
KFC says 'FCK' in responsive print ad after restaurants kick the bucket
When the issue first happened, KFC said it was due to "teething" problems since switching to new delivery partners. Huge apologies to our customers, especially those who travelled out of their way to find we were closed.
Southwest allows trained emotional-support animals to travel on domestic and worldwide flights as long as their handlers provide health certificates, permits and vaccinations required by the "country, state or territory from and/or to which the animal is being transported". The animal and its owner stayed in Phoenix. However, passengers need to provide a medical professional's note explaining why they need the animal to travel with them. Last June, a 70-pound (32-kilogram) dog flying on Delta as a support animal bit a passenger in the face severely enough that the man required hospital care. On Thursday, February 22, Delta relaxed the provision of service dogs after they faced opposition from advocacy groups for the disabled. Passengers flying with comfort animals are on the rise.
None of the new rules for support animals would apply to pets small enough to fit in carriers that go under airplane seats. There is no charge for service or support animals.
Unusual service animals like snakes and other reptiles, ferrets, rodents and spiders are denied entry as they pose a threat to the safety of other passengers.
Shortly before that incident, a student who was on a Spirit Airlines flight said she flushed her dwarf hamster named Pebbles down an airport toilet after an airline representative told her to do so.