While en route from Florida to Massachusetts, Darcy suddenly started struggling to breathe and her tongue turned blue. The bulldog may not have survived if not for flight attendants, who brought bags of ice and then a small oxygen tank with a mask.
Darcy sat on Burt's lap to calm down but she was still breathing fast. That's when the couple explained that their dog needed help. They pulled her out of the carrier and noticed that she was panting, panicking, and her tongue was turning blue, a sign of not getting enough oxygen.
Burt said Darcy's condition quickly improved. Burt wrote, "within a few minutes she became alert and after a short time she didn't want the mask". "I believe [crew members] Renaud and Diane saved a life".
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"It may have been only a "dog" to some, not a major disaster certainly, but a family member to us".
One of the dog-saving crew members, Renaud Fenster, told ABC's "Good Morning America" Monday that in his 15 years of working for an airline he has "never seen anything like this".
Darcy, normally a very obedient dog, wasn't responding to commands to lie down during the flight, which is when Burt chose to check on her.
In a statement to ABC 7 in NY and other media outlets, JetBlue said they were happy their crew members went "above and beyond" to help the dog and that Burt's thank-you letter would be forwarded to higher-ups so the attendants can be recognized for their kindness.
Following the incident, JetBlue issued this statement: "We all want to make sure everyone has a safe and comfortable fight, including those with four legs". "We're thankful for our crew's quick thinking and glad everyone involved was breathing easier when the plane landed in Worcester".