Microsoft Fixes and Explains Lost Files Issue with Windows 10 Version 1809

Microsoft Fixes and Explains Lost Files Issue with Windows 10 Version 1809

Microsoft Fixes and Explains Lost Files Issue with Windows 10 Version 1809

John Cable, Director of Program Management, Windows Servicing and Delivery penned a long blog post to explain what went wrong during testing.

After having to embarrassingly halt the rollout of its big new October 2018 Update for Windows 10 late last week - just days after its original release - Microsoft has today said that it's squashed the file-deleting bug that was the cause for the pause, and is preparing to redeploy the update pending testing by Windows Insiders.

It isn't ready to begin delivering the fixed 1809 update to most users yet (a test version is rolling out to its Slow and Release preview rings first), but a change that's already noticeable is in its Windows Insider Feedback Hub.

Security updates to Internet Explorer, Windows Media Player, Microsoft Graphics Component, Windows Peripherals, Windows Shell, Windows Kernel, Windows Datacenter Networking, Windows Storage and Filesystems, Microsoft Edge, Microsoft Scripting Engine, Windows Linux, and the Microsoft JET Database Engine.

Reports emerged shortly after the release that data loss occurred on some upgraded systems after the upgrade to Windows 10 version 1809. When the October 2018 Update was installed the original "old" folder was deleted including the files in that folder (in this example c:\users\username\documents would be deleted; d:\documents, the new location, would be preserved).

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Users who moved a Known Folder to a new drive experienced the issue if content of the old folder was not moved to the new destination.

Microsoft support technicians "have the tools to get you back to a good state", Windows Insider Program lead Dona Sarkar tweets. You can head over to Microsoft to learn about Windows 10 1709 known issues; there are none with the April 2018 Update. "We expect this will allow us to better monitor the most impactful issues even when feedback volume is low", Microsoft says.

Still, if you lost any personal data after proceeding, be aware that Microsoft will offer free customer support online and at its retail stores. There you may also restore the default.

Microsoft's "Windows 10 Update History" page also contains similar advice for affected users.

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