Now, Bethesda has dismissed the reasons given in the above response as incorrect; the switch from canvas to nylon was due to a lack of availability of materials.
While the special-edition package was supposed to contain a West Tek canvas bag, Bethesda substituted it for a cheaper nylon bag. If you prove you bought the Power Armor Edition, there's some compensation in it. Those Armored Edition owners aren't pleased with what Bethesda has offered as an apology either, adding further to the company's problems.
This entire episode could have been avoided had Bethesda informed everyone who purchased a copy of the Power Armor Edition that one of the components would have to be downgraded.
Posted to the Fallout 76 subreddit, a Bethesda support representative reportedly responded to one buyer over email. In order to ease some of the heat from dissapointed fans, Bethesda has chose to offer some in-game currency. No word yet whether Bethesda will offer more compensation for the falsely advertised bag, but if and when they do, we'll make sure to keep you updated. To the disappointment of many, the bag they received for the almost $200 edition was a cheap-quality nylon bag instead of the advertised canvas. The insane part was how Bethesda Support handled the entire situation.
Fallout 76 has seen no shortage of criticism since its November 14 debut, shaping up among 2018's most controversial launches yet. The bag shown in the media was a prototype and was too expensive to make. We hope this doesn't prevent anyone from enjoying what we feel is one of our best collector's editions.
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For perspective, 500 Atoms is approximately $5. The Fallout Twitter account says "we understand and respect there is disappointment with the bag in the Power Armour Edition". We aren't planning to do anything about it'.
We may not have official sales figures for Fallout 76, but Bethesda did state in their latest blog post that millions of players are now adventuring in post-apocalyptic West Virginia.
In case you still want to claim that 500 Atoms, click this page to the Bethesda support page and follow the instructions.
A pack of 500 atoms costs $4.99, and 500 atoms isn't even enough to buy the Fallout 76 postman skin that comes with its own canvas bag.