Many companies have been reported to "digitally stalk" users, without their permission, collecting data and in some cases monetizing it.
Shortly after it was discovered that Facebook and Google had misused their company certificate to install applications to monitor user activity outside the App Store, a new report appeared on apps that apparently recorded all the interaction of the users and sent them to the developers or to a service provider.
Once a user's session is recorded on the device, it is sent back to the app developer.
The initial report highlighted third-party analytics code used by Air Canada, Expedia, Hotels.com, Hollister and other companies in their mobile apps that allows them to record the screens of users while they navigate the app. Developers can then record users' screens and play them back to see how people used the app.
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In some cases, these recordings did not adequately mask sensitive user data, which included passport numbers, credit cards and other data. The session replays were potentially exposing passport numbers and credit card data in each replay session. The service provides a "session replay" technology that effectively screenshots the screen to capture every tap and keyboard entry. Case in point: past year, The App Analyst blog found out that due to poor code execution, details of 20,000 Air Canada customers were compromised.
UPDATE: Feb. 8, 2019, 9:41 a.m. CET "Glassbox and its customers are not interested in "spying" on consumers".
A detailed report from TechCrunch has revealed some shocking findings regarding major travels apps for iPhones. This information helps companies better understand how consumers are using their services, and where and why they are struggling.
Glassbox itself responded saying that its tool is not created to be used for "spying", rather making your app experiences better: "Glassbox and its customers are not interested in spying on consumers".
Glassbox says all the data is secured and encrypted and nothing is shared with third parties. Even the following apps have not cleared about the screen recording in their policies.