Ms Wilharm, 33, figured the visit was routine. Annalisa Wilharm said that Mr Quintana's wife was told by a nurse "this is our policy, this is how we do things".
"In every aspect of our care, and especially when communicating hard information, we do so with compassion in a personal manner", she said, adding that the term "robot" is "inaccurate and inappropriate". "That came into Cathies Fathers ICU room late Monday night and told him he has no Lungs left." .
According to Quintana's granddaughter, Annalisia Wilharm, who was alone with Quintana when the machine rolled into the room, she had to repeat to her grandfather what the doctor was saying because he had hearing difficulties in his right ear, and the machine was unable to go to the other side of the bed. Attached was a screen streaming a live video of a doctor wearing a headset.
Mr Quintana's daughter, Catherine, told KTVU that the family was further upset because her father had trouble hearing the doctor through the speakers, forcing Ms Wilharm to relay the awful news.
"We regret falling short in meeting the patient's and family's expectations in this situation and we will use this as an opportunity to review our practices and standards with the care team".
Sharing an image on her Facebook page, she wrote: "Please share this".
Thunder take down cold-shooting Jazz
Westbrook and Thunder guard Raymond Felton, who was also on the bench at the time, said the woman with Keisel repeated his insult. After the game, NBA All-Star Westbrook again accused Keisel of making " disrespectful " and " racial " comments.
Please share this.... This was regarding a friends Dad a couple of hours ago.
"The evening video tele-visit was a follow-up to earlier physician visits", Gaskill-Hames said in a written response.
"Our health care staff receive extensive training in the use of telemedicine, but video technology is not used as a replacement for in-person evaluations and conversations with patients", reads the statement, which was published in full by KTVU. She continued, "If you're coming to tell us normal news, that's fine, but if you're coming to tell us there's no lung left and we want to put you on a morphine drip until you die, it should be done by a human being and not a machine".
"You know, I don't know if he's going to get home", the doctor says, adding that the best treatment plan at that point was to begin focusing on Quintana's comfort.
"I was so scared for him and disappointed with the delivery", Wilharm said, choking up.